Join Date: Nov 2018
Location: Seattle metro area
I think Consumer Reports was a bit unfair in their downgrading, ostensibly because the Infotainment system is unduly complicated and distracting. First, I personally don't find that to be the case (although admittedly there is a learning curve, and you really should order and thoroughly go through the voluminous Owners Manual and Navigation Manual ), and Secondly, I'm VERY skeptical that it's significantly more difficult to utilize and master compared to the competitor's (Audi, Mercedes, Lexus, Infiniti) systems.
I think they unfairly made a decision based on biased and limited/incomplete exposure, and then felt compelled to justify their initial stance.