Acuralink - 2019 Acura RDX Forum
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post #1 of 1 (permalink) Old 02-12-2020, 01:09 PM Thread Starter
Junior Member
Join Date: Apr 2019
Location: New Jersey
Posts: 1

I am new to the Acura forum, so please forgive me if I posted to the incorrect thread.

I have a 2019 RDX and have subscribed to Acuralink - Basic and Remote packages. I had the Security package, but that expired after the complimentary period and I chose not to renew it.

The problem I have is with the send destination to the navigation system from my smartphone. I used to be able to send a destination, using the Acuralink maps, to the car from inside the house. The car/engine does not have to be started. Now I receive a "send to car failed" message and is only successful if the car is started. When I reached out to Acuralink customer support, they said I needed the Security feature for this to work. When I went back and read the capabilities allowed with each feature, it said that the Send Destination was available with the Basic feature, not Security feature.
Does anyone have any additional info on this? Are they trying to dupe me into getting a package I don't need? Thanks in advance for your help on this.
slobrien is offline  

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